How to Track Your Order
When your order is dispatched, we'll send you an email with your tracking number. If you don't receive this email for any reason, please contact us at service@bellera.com and we will update you on your order's progress.
If you need to check the status of your shipment or proof of delivery, please enter your tracking number or reference number at the package tracking platform 17track.net to see the details.
Note: If your package does not arrive within 30 days of placing your order, you must contact Customer Service within 180 days of your order date, and we will reply within 24 hours. Please note that overdue requests may not be accepted.
If You Do Not Receive Your Delivered Package
- Check the delivery area — Double-check the area where the carrier would have left it.
- Ask your neighbors — The package may have been dropped at the wrong door.
- Look for delivery attempt notices — This means the carrier tried to deliver it, but no one was home.
- Wait a day — If you still don't see anything, wait until the end of the next day, since some carriers' electronic systems may mark a package as delivered even when it's still in transit.
- Contact the carrier — If there's still no update, call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution, please contact us at service@bellera.com.