Frequently Asked Questions (FAQ)

1. ORDERS / PAYMENTS

WHAT ONLINE PAYMENT OPTIONS DO YOU OFFER?

We accept payments via PayPal and credit/debit cards. You can check our Payment Methods page for more information.

IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?

You have nothing to worry about. It is safe to place orders on our website.

When you shop at SORELYNE, your financial data is transmitted through a secure server using the latest SSL (Secure Socket Layer) encryption technology.

Credit card data is never stored on the SORELYNE website. It is sent directly to our payment gateway for authorization and authentication.

You can confidently choose your favorite products on our website!

WAS I CHARGED TWICE?

Your credit card will only be charged once after your order has been shipped.

If you have just placed your order, what you see in your bank account is a payment authorization. This is a common banking practice for credit card transactions, used to verify that sufficient funds exist and confirm the authenticity of the account.

This authorization will be automatically cancelled, usually within 48 to 72 hours, depending on your bank.

If you need to speed up this process, you can contact the bank that issued your credit card directly.

WHY MIGHT MY CREDIT CARD BE DECLINED?

Your credit card may be declined for any of the following reasons:

• The card may have expired. Check that your card is still valid.

• You may have reached your credit limit. Contact your bank to verify that you have not exceeded the authorized purchase limit.

• You may have entered incorrect information. Check that all required fields are complete and correct.

• Make sure you are using the latest version of your web browser. Some plugins installed in your browser may be causing problems. Clear cookies, restart the browser, and try again.

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2. PROMOTIONS / DISCOUNTS

DO YOU OFFER PROMOTIONS?

On our site you will find different discounts, promotions, and special offers.

The best way to find some of our promotional codes is to check our banners or announcement bars. You can also sign up to receive our promotional emails.

You will find the registration form at the bottom of any page on our site.

New customers who register will receive a 10% discount coupon code on their order, plus exclusive offers.

HOW DO I USE A COUPON CODE?

Discount codes can be applied during the checkout process.

Add the products to your cart and select the checkout option. On the same page where you enter your address details, you will find a field to enter the discount code.

Enter the code and click the "Apply" button.

Your order total will automatically update to reflect the discount.

Some discounts and promotions do not require a code and will be applied automatically.

CAN I USE MULTIPLE DISCOUNT CODES AT THE SAME TIME?

No. Only one discount offer or promotion per order can be used.

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3. ORDER STATUS

HOW DO I KNOW IF MY ORDER HAS BEEN CONFIRMED?

Once you have completed your order, you will receive a "Thank You" email confirming the purchase.

This email confirms that your order has been successfully submitted.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once the package has been shipped, we will send you a shipping notification email.

You can track your order using the tracking information provided in the email or by logging into your account on us.sorelyne.com.

If you do not know how to check the status using the tracking number, you can consult our help page.

You can also contact us so we can review the status of your order. We will be happy to help you!

I SELECTED THE WRONG SIZE/COLOR/ADDRESS. CAN I CHANGE THE INFORMATION?

If you need to modify your order information, contact us as soon as possible so we can check the status of your order.

If your package has not yet been shipped, we can help you change the size, color, or your personal information.

Once the package has been shipped, you will need to contact our Customer Service. We will get in touch with the carrier to check if it is possible to modify the package information.

If the information cannot be modified and the product received is not suitable, this will not be considered a product quality issue and will be the customer's responsibility.

Carefully review your order information before making the purchase to avoid possible inconveniences later.

I WANT TO CANCEL/RETURN/EXCHANGE MY ORDER. WHAT CAN I DO?

Contact our Customer Service for further assistance.

Check our Returns and Exchanges Policy page for more information.

CAN YOU HELP ME WITH A DAMAGED PRODUCT?

We are sorry that you received a damaged product.

Send a photograph of the damaged product to service@sorelyne.com along with your order information.

We will evaluate the issue and, if we determine that the problem was caused on our end, we will send you a new product at no additional cost.

Please note that items damaged after 30 days from delivery cannot be returned or refunded.

Products that are not suitable due to an incorrect size selection or for not contacting us to modify the information before the package was shipped will not be considered a product quality issue and will be the customer's responsibility.

We can offer a free size exchange service, but the customer must cover the shipping costs to return the original product.

Once we receive and inspect the original product, we will send the item in the new size.

If you are unsure which size to choose, you can send us an email or a private message. We will be happy to help you select the right size.

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4. PRODUCTS

HOW DO I FIND THE PRODUCTS I NEED?

There are different ways to find the products you are looking for.

You can use keywords such as shapewear, bodysuits, butt-lifters, or bras, or search using the product reference number.

You can also search for products by clicking on the menu bar and selecting the category that best suits your needs.

Another option is to use the filter located on the left side of each category page.

I JUST HAD A BABY. HOW LONG SHOULD I WAIT BEFORE USING YOUR PRODUCTS?

Congratulations and thank you for bringing an angel into the world!

Generally, you can wear a shapewear garment approximately one week after giving birth. If you had a cesarean section, it is normally recommended to wait two weeks.

Every body is different, so we recommend consulting a doctor for a professional opinion.

HOW CAN I FIND THE CORRECT SIZE FOR MY PRODUCT?

Each product page has its own size guide, which will help you choose the right size.

If you have any questions, do not hesitate to contact us online or send us an email at service@sorelyne.com.

I AM BETWEEN TWO SIZES. WHAT SHOULD I DO?

Our shapewear is designed to stylize and smooth the silhouette, so choosing a size that is too small may cause marks, bulges, and discomfort.

The size depends on your measurements, so we recommend measuring your bust, waist, and hips before placing your order.

You will find a size guide on each product page for more information.

Please note that our garments run smaller than usual. For this reason, we recommend choosing one size larger for a better fit.

If you are unsure which size to choose, you can send us a message or an email at service@sorelyne.com.

We will be happy to answer your questions and help you choose the right size!

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5. SHIPPING

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

The order delivery time is divided into two parts:

Total time = Processing time + Shipping time

Due to delays in customs processes and a decrease in package processing speed, shipments may take longer than usual to arrive.

We appreciate your understanding for any inconvenience this may cause.

If you have paid for express shipping and the package does not arrive within the timeframe indicated in our Shipping Policy, you can contact us to request a refund of the shipping cost.

Check our Shipping Policy page for more information.

HOW CAN I KNOW WHERE MY PACKAGE IS?

Once the package is shipped, we will send you a shipping notification email.

You can track your order using the tracking information provided in the email or by logging into your account on us.sorelyne.com.

If you need to check the status of your shipment or verify delivery, enter your tracking number or reference number on the 17TRACK package tracking platform to view the details.

If you do not know how to check the status of your order using the tracking number, you can consult our help page or contact us so we can review the status for you.

We will be happy to help you!

MY PACKAGE SHOWS AS DELIVERED, BUT I HAVE NOT RECEIVED IT. WHAT SHOULD I DO?

First, carefully check the area where the carrier would normally leave the package.

You can also ask your neighbors, as it is possible that the package was accidentally left at another door.

Look for any “attempted delivery” notice, which means the carrier tried to make the delivery but no one was available to receive the package.

If you still cannot find anything, wait until the end of the next day, as some carriers’ electronic systems may show the package as delivered even when it is still on the way.

Still can’t find it?

Contact the carrier and provide your tracking number for more information.

*If the above situation does not answer your question, contact our Customer Service at service@sorelyne.com.